Frequently Asked Questions
Shipping & Delivery
Getting your order delivered on time is our priority. Please monitor your tracking number and let us know if there’s anything we can do to help. For assistance please email firstname.lastname@example.org.
Where is my package?
After you place your order, we’ll send you an email with an order confirmation number. Once your order is shipped, we’ll send you an email with the tracking number along with an estimated delivery date.
If you still need help, contact us at email@example.com with your order confirmation number and we’ll be glad to offer an update about the status of your order!
Do you offer free shipping option?
Yes, on the checkout process you’ll see the shipping options. If you need to expedite or use express shipping, we offer that as well.
Are you able to ship internationally?
Yes. We usually use DHL for international shipping. Free international shipping is also available.
Subscription & Membership
Do I have to have an account for a subscription?
Yes, for subscription orders you’ll need to open an account on Tahiro.com. account is required so you can manage your subscription orders or cancel at any time.
How do I cancel my subscription?
You can easily cancel your subscription by visiting your subscription management tab in your account. subscriptions are typically processed 5 days prior to the renewal date so we can get your order delivered on time. If you’d like to cancel, please do so 7 days prior to the renewal date.
How do I Pause and resume my subscription?
You can pause or resume your subscription at any time on Tahiro.com/my-account. subscriptions are typically processed 5 days prior to the renewal date so we can get your order delivered on time. If you’d like to pause, please do so 7 days prior to the renewal date.
If you have any questions, concerns or need assistance please contact us suppport@Tahiro.com.
Do I need to open an account to place an order?
One-time orders do not require an account. Subscription orders require an active account on Tahiro.com.
Can I cancel my order?
If you want to cancel your order, please email suppport@Tahiro.com
and we’ll do our best to accommodate your request. Do not worry, you are still covered by our 30-day money back guarantee.
Can I buy Tahiro’s products in stores?
Our products are available on our website and at select health care clinics.
Our proprietary formulas are not sold to any retailer as a private label or store brand.
Do you offer your products with a wholesale discount or a discount for physicians?
We do not currently offer a wholesale discount or a discount for physicians.
What is your return policy?
It’s pretty straight forward, 30-days from the date of purchase. Please email your order number to firstname.lastname@example.org and we’ll initiate your return.
When will I see the credit on back on my card?
Once we process the return on our end, funds usually take 2-5 business days to show on your account.
3435 Ocean Park Blvd., Ste 107/803
Santa Monica, CA 90405