PERSONAL INFORMATION WE COLLECT
When you visit the Site or send SMS Messages, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms directed you to the Site, and information about how you interact with the Site. We also collect your phone number and carrier information when you send SMS Messages. We refer to this automatically collected information as “Device Information.”
We collect Device Information using the following technologies
Cookies and Tracking: You can disable cookies at any time by adjusting your browser settings. Browsers are different, so refer to instructions related to your browser to learn about cookie-related and other privacy and security settings that may be available.
To disable “flash cookies,” you can adjust the setting of your Flash player to block Flash cookies using the tools contained in your website storage settings panel. More information can be found on Adobe’s website.
Please be aware, however, that if you turn off cookies, you will not be able to take full advantage of all of our Site features. For example, we will not be able to recognize you as a registered user to allow you access to your account information.
“Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
“Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
“SMS messages” are text or media messages sent or received to facilitate communication between a customer and the company.
Additionally, when you make a purchase or attempt to make a purchase through the Site or SMS Messages, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number, and ordering preferences. We refer to this information as “Order Information.”
We also utilize third-party data providers to provide known marketing and social information using your email and/or phone number. This information helps us improve our products and customer experiences.
We use the Personal Information and Non-Identifying Information we collect for various purposes, including to:
- Process online purchase orders and keep you informed about the status of your order;
- Provide customer service (for example, answering your questions or responding to a request);
- Verify your identity;
- Establish an online Tahiro account for you;
- Operate, perform, analyze, maintain, and improve the Site, our services, our products and customer experience;
- Develop new products and/or services;
- Conduct marketing campaigns and targeted online advertising;
- Communicate and provide additional information that may be of interest to you about Tahiro and our third party partners (including updates and reminders to new research, future products, and special opportunities), administrative messages, and requested information;
- Identify your preferences so we can notify you of new or additional products, services, and promotions that might be of interest to you;
- Validate your ability to access and/or use certain products or services that may only be intended for individuals meeting certain eligibility requirements or criteria;
- Establish your eligibility for special offers or discounts;
- Determine your qualification for external services from partners;
- Perform analytics and conduct customer research;
- Allow you to interact with certain third party content providers (for example, to enable you to link to, or view content from, third party sites within our Site, or view our content on a third party site);
- Administer online surveys or special offers from us or through our third party business partners;
- Conduct surveys or polls, and obtain testimonials;
- Enhance other information we have about you to help us better understand you and determine your interests;
- Ensure network and information security;
- Manage our everyday business needs, such as administration of the Site, fulfillment, analytics, fraud prevention, and enforcement of our corporate reporting obligations and Terms of Services, or to comply with all applicable laws and regulations.
SHARING YOUR PERSONAL INFORMATION
We do not sell your information.
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use multiple third-party customer support tools to power our customer support systems. We also use various analytics tools to help us understand how our customers use the Site and communicate with us. We also use third-party secure credit card tokenization to store your payment information safely and securely for subscriptions and re-ordering. We also transmit necessary Order Information to our distribution centers and shipping carriers.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Your California Privacy Rights
If you are a California resident, starting January 1, 2020, you are entitled under the law to request and obtain from us no more than twice in a twelve (12) month period information regarding the collection, use and disclosure (including the purposes) of your Personal Information. To make such a request, please send an e-mail to Hello@Tahiro.com with “Request for California Privacy Information” on the subject line.
Specifically, you are entitled to request and obtain from us the following information:
The categories and specific pieces of your Personal Information that we collected;
The categories of sources from which we collected your Personal Information;
The categories of your Personal Information that we disclosed or shared;
The business or commercial purposes for collecting or disclosing your Personal Information.
We will disclose and deliver the above information to you free of charge within 45 days of receiving a verifiable request from you. If reasonably necessary, we will extend the above time to provide you the requested information by an additional 45 days, but before we do so, we will provide you a notice for the extension. Our disclosure will cover the 12-month period preceding our receipt of the verifiable request from you.
In some cases, we may be unable to fulfill your request because we have no way to verify your identity to the standard the law requires. For example (but without limitation), if you have visited our Site, but never left a comment, completed a purchase or a financial transaction with us, or interacted with us via email or other means, we probably do not have enough information to confirm your identity to even a reasonable degree of certainty. Also, applicable law may provide certain exemptions to the rights summarized herein (particularly with regard to the deletion of your personal information).
We are dedicated to treating your Personal Information with care and respect. We do not sell your Personal Information to third parties for their own direct marketing use.
As described above, we may use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
If you are a European resident, you have the right to access your personal information we retain and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below with the subject “GDPR Data Request”.
Additionally, if you are a European resident, we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, primarily to the United States.
When you place an order through the Site or SMS Messages, we will maintain your Order Information and communication history for our records unless and until you ask us to delete this information.
Tahiro takes appropriate steps to manage the privacy of your Personal Information, Health Information and the security of the Site. We have implemented commercially reasonable administrative, technical, and physical security controls that are designed to safeguard Personal Information and Health Information. Still, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, Tahiro.com cannot guarantee that your Personal Information and Health Information is under absolute security with the existing security technology. If you have any questions about the security of our Site, or wish to report a breach of your Personal Information, you can contact us at Hello@Tahiro.com.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at Hello@Tahiro.com or by mail to 16130 Ventura Blvd. Suite 570 Encino, California 91436.
EFFECTIVE DATE: December 23, 2021